Technical Support Service Agreements
Following the successful installation and acceptance of your system or network, ensuring that it is reliable and ready to serve your customers 24x7 becomes your top priority.
Scientific Atlanta’s Technical Support
Services offers the support to help you keep your network up and
running, and to help improve your organization’s productivity,
increase operational efficiency and shorten problem-resolution
time by complementing your in-house resources with Scientific
Atlanta’s expertise.
Technical Support Services Components
Every TSSA offers core support including:
- standard support during normal business hours
- 24/7, 365 days per year telephone and remote support for critical issues
- minor and maintenance software releases
- extended warranty commencing with the 2nd year
These covered services may optionally include onsite support for defined critical priority issues for the agreed upon covered products.
Learn more in our TSSA brochure or contact Support.Agreements@sciatl.com for more details.
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SciCare EMEA Services can help you with: |
