Factory Repair Service >> SNS

SNS (Subscriber Network Systems) Repair
(Modems, Set-Tops, ...)

Before you ship, help yourself to have faster repairs and save time on phone calls, questions and handling.

How?

An RMA number needs to be requested for each unit you wish to return to Scientific-Atlanta Europe nv for repair. This RMA number should be used as a reference of your shipment to us. Please do not return any equipment without an RMA number!

Before requesting an RMA number, please go through our RMA procedure.
If you have any questions concerning our procedure, please do not hesitate to contact your Customer Service Representative (CSR) or the ELC Service Team.

Register your Repair

If you choose to register your repair manually, please contact your responsible CSR or the ELC Service Team:

Register by phone, e-mail or fax

Whether you register by phone, e-mail or fax, please provide all required information as detailed on our RMA Request Form.

Contact Information for Europe, Middle East and Africa:

Monday to Thursday 8:00 to 17:00
Friday 8:00 to 16.00
Central European time

For contact information for other regions, please have a look at the World Wide Contact Info Overview.

For your own comfort, we recommend you to use telephone registration when registering for the first time or if something is unclear to you.